Very professional&sincerely.
Verified Burial & Memorial Service Customer
January 2025
If only all customer service was as good as Hoy Funeral Home! In a world where nothing seems to be easy anymore, Kristi Sharkey and Hoy made everything straight-forward and easy, which was a great relief during a difficult time. Every detail was covered, from transport to thank you cards. It is truly appreciated!
Verified Burial & Memorial Service Customer
January 2025
My family has had to call on Hoy twice in one year to put my parents to rest. They are always professional, they are kind and always make us feel comfortable. Our arrangements and services are always put forth the way we have requested them.
Verified Burial & Memorial Service Customer
November 2024
My family has alwsys used the services of Hoy Funeral Home in the past. And I will continue to use their services when needed. They are very professional and compassionate. I have dealt with Hoy in person and more recently, because I live out of town, via email. Their communication is very good. Every detail and all questions covered without any stress. Most importantly, they do an outstanding job preparing your loved one. While a sad time, Hoy Funeral home and associates make your experience a beautiful day to remember your loved one.
Verified Burial & Memorial Service Customer
November 2024
Your whole staff was very nice and professional during a very difficult time. They took care of everything when my beloved mother had to be brought to Buffalo from Florida. They took care of absolutely everything and went above and beyond for my family and I. My family has used Hoy for over 50 years and I couldn't recommend a better place to have the services of a loved one at. My family and I are eternally grateful for their professionalism and empathy during our mourning.
Verified Burial & Memorial Service Customer
September 2024
Kelly was very accommodating with a special request and was a blessing to our family
Verified Cremation & Funeral Service Customer
August 2024
Hoy made a terrible life experience manageable. Questions were answered and we were provided everything we needed to handle the situation.
Verified Burial & Memorial Service Customer
May 2024
Ask for Kristy Sharkey. This is not at all disparaging towards the other directors. Kristy is who helped us and she was flat out amazing and extremely responsive.
Verified Cremation & Funeral Service Customer
March 2024
If I couldn't have Mimi, Kristi was the next best thing! She was absolutely accommodating, kind and the utmost professional. She responded to all of my messages in an extremely efficient manner and went out of her way to go over and above in making us feel comfortable and valued. I was really a bit worried because the word around town was that since Hoy became corporate perhaps we should be cautious. I am here to tell you that we had an exceptional experience...everything we expected and more. Thank you to Kristi and Mimi both for taking care of our family when we needed them the most.
Verified Burial & Memorial Service Customer
December 2023
We did not have a wake or a funeral however, the staff treated me no differently than if I had. I trust Hoy Funeral Home 100% and will absolutely use their services again when the need arises. They went far above and beyond and made the entire process as painless as possible. This was especially important because I am 700 miles away and I knew that I could call them to email them with questions and always received a very prompt reply.
Verified Burial Customer
July 2023