Jennifer was very professional and did a great job guiding us through this very sad part of our lives.
Verified Cremation Customer
November 2024
Alexis is the rare incredible blend of professionalism and genuine care, without being too 'familiar.' I couldn't be more grateful.
Verified Cremation Customer
October 2024
These comments should be used to communicate with your highest corporate levels. I gave a response of 5/10 to the question about understanding finances. I would have rated it even lower if not for the efforts of Jesdica Fedoryk to explain it all At the time I prepaid for two funerals plus the dual cemetary plots, I didn't think I would need one funeral so soon. But I had enough time to attempt to understand the maze of contract numbers. The sheaves of paperwork associated with each, and most frustratingly, the lack of a coordinated billing system. If that had existed, it would have told me in one document, how much I had paid, exactly what for, and when additional payments were due, and what they were for. The use of so-called 'insurance' as a payment device is incomprehensible. In summary, I am depending on the Resthaven office, and various billing invoices to tell me what I need to pay next. I think I have cobbled together a vague idea of my overall financial picture with regard to Resthaven and it's corporate 'entities', but I had little help from your corporate multiple billing systems. Only with Jessica's help was I able to get some kind of coherent picture. Be thankful you have capable people like her working for you. Finally, I went through this financial maze in a period of relative calmness. I wonder what it's like for families that have all the emotions of a death mixed in with the financial aspect. I hope your corporate systems analysts can do a better job to make the finances more transparent.
Verified Customer
September 2024
The staff was very nice. They made sure all of our needs and desires were met.
Verified Burial & Memorial Service Customer
September 2024
The staff at Resthaven were really wonderful. There was no pressure to do anything we didn't want. Jennifer and the whole team were knowledgeable, professional and thoughtful.
Verified Cremation Customer
July 2024
The staff at Resthaven presented options, and explained everything extremely well. They were very patient and allowed us time to discuss what would work best for us and our son. They were very compassionate and professional through the entire process.
Verified Cremation & Funeral Service Customer
May 2024
Jessica provided exceptional level of care. She met all our needs and we felt she took that extra step to take care of us in this very difficult time.
Verified Customer
April 2024
Jennifer made the very sad and difficult experience of planning my husband's funeral a moving and gentle experience. It felt like she was a knowledgeable friend guiding us through the process. At the same time, she was the model of professionalism.
Verified Cremation & Funeral Service Customer
March 2024
Jennifer was so helpful. She was very thorough and responsive to all our needs. I appreciated the informative emails during the entire process.
Verified Cremation Customer
January 2024
Overall, we only provided 2 business days of notice, but the team jumped into action to help us handle Mom's affairs. The team was professional and capable. We couldn't have asked for better.
Verified Customer
November 2023