Our Health & Safety Standards

Our health and safety principles

Our guiding principles ensure that we are offering the highest standard of health and safety, backed by our 100% Satisfaction Guarantee.

• Rigor. We have issued rigorous health and safety standards by which our funeral, cremation and cemetery providers must operate.
• Responsibility. Each location in the Dignity Memorial network has appointed a Wellness Champion to serve as a steward of the new standards.
• Vigilance. We continue to consult with local, state and provincial governments and the Centers for Disease Control on best practices for keeping our funeral homes and cemeteries safe. Our standards will evolve and be updated as new situations arise.

Cleanliness and safety with you in mind 

Offering a clean and welcoming space to the families we serve, and their guests, has always been a priority—but never more so than it is right now. We want you to feel comfortable entrusting your loved one to our care, and conducting funerals and celebrations of life in our locations with family and friends.

In a survey of customers and guests who visited a facility conducted in the summer of 2020, 99.7% said that we provided a clean and safe environment. As always, we'll do the utmost to meet your family's needs, whatever they may be.

Our associates have been trained to meet a strict personal hygiene policy, and each affiliated location has implemented a more frequent cleaning schedule for both our facilities and vehicles. Other measures include:

• Associates wearing cloth masks.
• Thorough disinfection of all surfaces after each family meeting and service, including doorknobs and handles, furniture, iPads/tablets, handrails and elevator buttons.
• Signs that let you know when an area was last cleaned.
• Hand sanitizer stations for families and their guests in funeral home lobbies, at reception room entries and at the beginning of every buffet line.
• Doors opened for guests whenever possible.
• Doors and windows left open to let in fresh air (weather permitting).
• Prepackaged cups, plates and utensils at receptions.

We also promise to clearly convey our cleanliness standards and precautionary measures to all your guests, so you don't have to.

Distance doesn’t stop us from caring

Staying at least 6 feet apart is a primary COVID-19 prevention strategy recommended by the CDC. Our associates are committed to doing their part, and we encourage families and guests to observe this important safety guideline by:

• Reminding guests with social distancing signage and/or floor decals throughout the location.
• Limiting guests in each area to give enough space for social distancing.
• Asking families and their guests to enter and exit the funeral home through different doors, if the building allows it.
• Spacing chairs in chapels or cemeteries 6 feet apart or roping off every other chapel pew from use.
• Generously spacing out dining tables and placing fewer chairs at each table.
• Offering livestreamed services for family and friends who are not comfortable attending in person. Learn more about livestreamed funeral etiquette.
• Offering drive-through visitations in areas where gatherings are still restricted.

No-contact, remote consultations

We're proud to offer remote planning consultations to all community members. Request information online and you’ll be connected with a local funeral planning professional. By phone, text and email, get all your questions answered from the comfort of your own home.